Potensi Infografik dalam Menangani Persepsi Negatif Netizen Terhadap Institusi Zakat di Malaysia

Utilizations of Infographics for Dissatisfied Netizens towards Zakat Institutions in Malaysia ABSTRACT Resentment zakat institutions is viral issues among netizens. Netizens’ dissatisfaction the includes proportions distribution, service quality, consumer attitude and trust institution. Therefore, this paper aims to explore potentials infographics as an effective communication tool provide accurate information address concerns raised by This study was qualitatively conducted via observation checklists on institutions’ social media platforms part their initiatives eradicate poverty. employed PRISMA (Preferred Reporting Items Systematic Reviews Meta-Analysis) method determine effectiveness communicating delivering intended information. The findings showed that participation still at infant stage has not been fully utilized. Nevertheless, use successful presenting details, particularly broad complicated ones and, assisting users retain facts. In terms colour combination options infographics, it played essential roles attracting a wide range Subsequently, several recommendations valuable are put forth addressing netizens’ Malaysia. Keywords: Infographic, netizen, institution, zakat,